Website of the UK government

General enquiries

HMRC is the new department responsible for the business of the former Inland Revenue and HM Customs and Excise. It has a number of different contact points depending upon what your query is about.

• Check HMRC contact points (opens new window)

Online services helpdesks

If you have problems or need further help when using an online service, contact one of the specialist help desks.

• Taxes, tax credits and Child Benefit online services help (opens new window)
• VAT, excise and other duties online services help (opens new window)

Telephone helplines

HMRC has a range of specialist helplines.

• Find the right helpline for your query (opens new window)

Some of the main helplines are:

Face-to-face advice

If you need to see someone in person - for example if you have special needs or if one of our helplines hasn't been able to resolve your enquiry, you can visit your local HMRC Enquiry Centre. Look in your phone book under 'HM Revenue & Customs' (or 'Inland Revenue' if it's an old phone book) or find contact details online.

Most Centres are open to the public from Monday to Friday 8.30am to 5.00pm, and some are also open outside these hours.

• Find your local HMRC Enquiry Centre (opens new window)

Specific enquiries about your tax affairs

If you need to discuss your own personal tax affairs you should usually contact your Tax Office.

If you complete a Self Assessment tax return

If HMRC have sent you a tax return, the address and phone number of your Tax Office will be printed on the front page of your tax return or on your Statements of Account. You can also find contact details using HMRC's online A-Z search or (if you don't know your Tax Office) through an HMRC Enquiry Centre.

If you're employed or receive an occupational pension

If you're an employee, or you get a pension from when you worked, contact your employer's Tax Office. Ask your employer (or whoever deals with the payroll) for contact details, or look on a tax document like your P60. If you can't find the telephone number, you can use the Tax Office locator.

• Contact details for all Tax Offices (opens new window)

Forms, leaflets and guides

HMRC publishes many plain English leaflets designed to answer the most common tax and customs questions. You can download most of these right away from the HMRC website - along with many commonly used claim forms and most of the full tax return pages and help notes.

• Read or download forms, leaflets and guides from HMRC (opens new window)
• Read or download Self Assessment forms and help notes (opens new window)

Ordering forms or leaflets to be posted to you

If you need multiple copies of forms or don't have access to a printer you can order them online and ask for them to be posted to you.

• Order forms online or by telephone to be posted (opens new window)

Enquiries about claiming tax back

Call the Taxback Helpline on 0845 077 6543 (open 8 am to 10 pm seven days a week) or contact the Tax Office dealing with repayments for your area.

• Get tax-free interest on bank and building society accounts

More useful links

• Child Benefit Office
• Tax credits helpline