Website of the UK government
Please note that this website has a UK government accesskeys system.
Public services all in one place
Main menu
Wednesday, 8 October 2008
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Money, tax and benefits
Financial problems and complaints
Know your financial rights
Overview of your rights when you buy financial products and services, the difference between information and advice, and your right to complain
How to complain about a financial product or advice
Key steps to take if you want to complain about a financial service or product, with links to information on ombudsmen and arbitration schemes
Independent complaints schemes and financial ombudsmen
Using the Financial Ombudsman Service (FOS), Pensions Ombudsman or Finance & Leasing Association Arbitration Scheme to help resolve a financial complaint
Additional links
Get the facts
Impartial information from the Financial Services Authority (FSA)
Do it online
Useful contacts
Access keys
