Website of the UK government

Housing Ombudsman Service

The Housing Ombudsman Service deals with complaints against landlords and agents in England, and other housing disputes. All residents in homes managed by a landlord or agent who belongs to the service can make a complaint. All registered social landlords (Housing Associations) in England are included, as are some private landlords and management agents. Complaints about public housing have to be made to the Local Government Ombudsman.